This Privacy policy discloses the practices forwww.pcsupport.in  to protect Privacy.From herein, the "Service" is defined as the user support servicesowned and operated by PC-SUPPORT. Submitting your information on our websiteconstitutes acceptance of this Privacy Policy.

1) INFORMATION COLLECTION AND USE

PC-SUPPORT is the sole owner of the information collectedthrough the web site phone e mail. We will not sell, share, or rent thisinformation to others in ways different from what is disclosed in this policy.PC-SUPPORT collects information from the users at several different pointson our Web site.

We will ask you when we need information that personallyidentifies you (personal information) or allows us to contact you. In order touse the PC-SUPPORT Service user must first complete the registration form.During registration user is required to give user contact information (Name, Email, Phone , Postal address ). PC-SUPPORT will use your contact details tocontact you regarding the product and or services you have requested. Thisincludes re registration renewal notifications, special offers, and surveys onimproving our service.

If user register's to use the Service provided byPC-SUPPORT, we will guide the user to register on our website www.pcsupport.in  and guide him toprovide his credit card details on the website. PC-SUPPORT will not take anycredit card information from the customer & will not record any carddetails with us. All the details will be provided only in the website.PC-SUPPORT may use a third party to process and verify credit cards forbilling purposes. This requires us to share user name, credit card number, cvcnumber, expiration date and billing address with the credit card processingcompany. When processing a payment transaction, PC-SUPPORT will also obtaininformation regarding the amount of the payment and other transaction data. Wemay transfer or disclose this payment information to a third party only to theextent necessary in order to complete the payment processing.

i) Subscriber Computer We may also ask for informationrelated to your computer. This may include: information about the date ofpurchase of your computer, type of computer, identification number of yourcomputer, make and model of your computer and or any computer hardware,software or peripherals attached to it, condition of the computer and theapplication if reporting a fault occurrence and during diagnostics, system andregistry data about software installations and hardware configurations, anderror tracking files. Generally, this information is required to providepersonalized technical support to you, and to help us update our support toolsand enhance our supported products list.

ii) Remote Access While requesting support you may requestfor the problem to be resolved by taking control of your computer.PC-SUPPORT uses high quality tools which allow user to grant control of usercomputer to an expert remotely over the Internet, so that the expert candiagnose or correct problems. Experts are not allowed to use the Remote Accesssoftware until and unless they have received adequate training in its use, anduser have consented to grant control. In addition, experts will not use RemoteAccess tools to obtain confidential or sensitive information stored on usercomputer or network, deliberately destroy information on user computer or network,or cause user to experience system problems.

iii) Diagnostic Tool Some PC-SUPPORT online diagnosesapplication may collect a wide variety of useful information about the state ofa computer system and the applications on it. This information is packaged intoa document containing all the essential details needed by PC-SUPPORT and issent securely over the Internet to the gtechsupport server. PC-SUPPORTanalyzes this information to help diagnose and solve end user problems.Information collected by the PC-SUPPORT application will not contain anysensitive information such as Web sites visited, e mail messages, e mailaddresses sent to, passwords, profiles, etc.

Use of the Remote Access and Diagnoses applications is alsosubject to the terms of use in the respective software license agreements.

PC-SUPPORT reserves the right to monitor on line and offline sessions between user and a Technical Support Executive for qualitycontrol of the Service provided to the Customer by Technical Support Executive.In addition, we may record on line and off line sessions conducted on the Website for user reference and to assist in resolution of disputes and orpotential complaints. The session records will also be used to improve theService, build a support knowledge base, and or conduct internal marketresearch. Session record data will not be correlated with personallyidentifiable data about individual customers.

A cookie is a message given to a Web browser by a Webserver. The browser stores the message in a text file. The main purpose ofcookies is to identify users and possibly prepare customized Web pages forthem. Usage of a cookie is in no way linked to any personally identifiableinformation while on our site and cannot infringe the Privacy of our customers.

We will share aggregated demographic information with ourpartners and advertisers. This is not linked to any personal information thatcan identify any individual person.

We use IP addresses to analyze trends, administer the site,track user movement, and gather broad demographic information for aggregateuse. IP addresses are not linked to personally identifiable information.

From time to time our site requests information from uservia surveys or contests. Participation in these surveys or contests iscompletely voluntary and user therefore has a choice whether or not to disclosethis information. Information requested may include contact information (suchas name and shipping address), and demographic information (such as zip code).Contact information will be used to notify the winners and award prizes. Surveyinformation will be used for purposes of monitoring or improving the use andsatisfaction of this site.

2)  SECURITY

This Web site takes every precaution to protect informationof users. When user submits sensitive information via the Web site, userinformation is protected both on line and off line.

When our registration form asks user to enter sensitiveinformation (such as credit card number), the information is encrypted and isprotected with the best of the encryption software. While on a secure page,such as our registration form, the lock icon on the bottom of Web browsers suchas Microsoft Internet Explorer becomes locked, as opposed to un locked, oropen, when User is just 'surfing'.

While we use encryption to protect sensitive informationonline, we also do everything in our power to protect user information offline. All of our users' information, not just the sensitive informationmentioned above, is restricted in our offices. Only employees who need theinformation to perform a specific job (for example, our billing clerk or acustomer service representative) are granted access to personally identifiableinformation. Our employees use password protected screen savers when they leavetheir desk. When they return, they must re enter their password to re gainaccess to user information. Furthermore, ALL employees are kept up to date onour security and Privacy practices. Every quarter, as well as any time newpolicies is added, our employees are notified and or reminded about theimportance we place on Privacy, and what they can do to ensure our customers' informationis protected. Finally, the servers that we store personally identifiableinformation on are kept in a secure environment.

In situations that are required by law, we may disclose someinformation about our users to law enforcing officers.

3) SUPPLEMENTATION OF INFORMATION

In order for this Web site to properly fulfill itsobligation to our customers, it is necessary for us to supplement theinformation we receive with information from third party sources.

For example, to determine our user's creditworthiness, wemay use their name and other related information to request a credit report.Once we determine user creditworthiness, this document is destroyed.

a) Special Offers We send all new members a welcoming e mailto verify password and logon name. Established members will occasionallyreceive information on products, services, special deals, and newsletters.

b) Correction Updating Personal Information If userpersonally identifiable information changes (such as user zip code), or if Userno longer desire the Service, we will Endeavor to provide a way to correct,update or remove User personal data provided to us. This can be done at theProfile page.

c) Notification of Changes – PC-SUPPORT reserves theright to update this Privacy Policy at any time by posting changes onlinewithout notice to you. The most current version of the Privacy Policy can bereviewed by clicking on the "Privacy Policy" hypertext link locatedon our Web site http://www.pcsupport.in . It is your responsibility torefer to this Privacy Policy before submitting any information on the website.Submitting your information after such changes to the Privacy Policyconstitutes acceptance of those posted changes.

d) If at any point we decide to use personally identifiableinformation in a manner different from that stated at the time it wascollected, we will notify user via e mail. We will use information inaccordance with the Privacy policy under which the information was collected.

We will not be sharing your email-id and other contactdetails with any third party. However, we may use your email id on thetestimonial page.